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askthepizzaguy asked:


I’ve been asked this question many times.

Here’s the skinny, right from the horse’s mouth: What I cannot tell you to your face at the door, because it is against company policy to even discuss the tips.

The driver gets paid a wage, typically minimum wage. However, the car he uses is a commercial driving expense roughly equal to that. $200 (expected) for either loan payment, or extra maintenence expected on a beater car.
$250-300 a month on commercial insurance. I have to have full coverage so that if we collide on the road, everyone gets paid and goes home happy. (We are among the safest drivers on the road, by the way. Unsafe drivers get fired or not hired to begin with)
Maintenence is around 100-200 a month but thats a estimate. Sometimes it is way more than that. Gas is about 300 a month or more. Tires every 4-6 months, could be $400.

Basically, my wage covers the car only. I live on tips alone.
Delivery charge:
I get a small portion of that, but big name companies like Dominoes and Pizza Hut do not give it all to the driver, they keep a portion of it and constantly raise that price without our consent. We have nothing to do with it, and it alone does not cover our gas.

Basically, we live on just your tip.

Late pizzas:
99% of the time, not the driver’s fault.

The store is understaffed or busy. If we hired more drivers your pizza would be even more expensive than it already is.
If you need it by a certain time, call ahead and we will have it there on time.
Otherwise you have to wait between 30-60 minutes. Most stores quote a time to you on the phone, but give the drive a 15-minute leeway. These are estimates most likely made by computer and are innaccurate (frustrating, believe me I know…)

If the driver is 30 minutes late, the store may end up gifting you a free pizza.
The driver has every reason to be there on time:

1. Tips are his only income
2. Getting there fast means better tips
3. Getting back fast means more customers
4. I have never seen a slow pizza guy. But we do have to obey traffic laws or we get fired.

In short, the pizza guy is almost never at fault and is ON YOUR SIDE. If it’s late, we are HAPPY to deliver you a free one next time. We are concerned that you are satisfied because you are our employer and sole source of usable income.

We are not like waiters who earn 100-300 a night and have negligible normal driving expenses. Often, I make 50 or 25 a night. sometimes better. But that’s all.

Please tip generously, and if there is a problem, tell us. We do care. And we will yell at whomever caused your pizza to be late. We are your best friend inside the store, we hold people accountable.

People who NEVER tip?
Sorry… uh, you’re on your own. I wouldn’t eat that pizza. We remember jerks.
RESPONSES:

Persephone- good tip! You would ALWAYS get good service from me. Even if I had to deliver a bunch of free pizzas to your house for no tip.

I give good service to everyone, but for people who never tip, it is only because I am trying to get back to the store and help good customers.

If I have a choice between delivering to a tipping customer and a non-tipper, and I have two pizzas to deliver, guess who gets it first. Supply and demand.

I do think that drivers shouldn’t mess with your food. It is a crime. However, there is not enough space here to convey to you how completely and ridiculously awful a rare few customers are.

99% of you are between great customers and ok… there is a small minority who will actually physically manhandle the driver, spit on us, take the pizza and not pay, slam doors in our face, pay in change every time, lie about getting the wrong pizza every time…

After 2 years of that, anything is fair game. Sorry.
pureofheart-

eh… you’re ok. You’re not a great customer, but I can’t say that I don;t understand where you are coming from.

If you only knew how badly we try to get it there on time, and how it really isn’t our fault.

Believe me, my friend, it doesn’t do you any favors not to tip at all.

If you feel you are getting late pizzas, a REDUCED tip is acceptible. It sends a message and doesn’t make you into an ogre.

One dollar is the proper amount for lateness. We hate that, but we need any little bit we can get.
Edoonan-

Excellent response. You truly care, and would get good service.

Sorry about the ghetto thing…

I really wish I could tell you everything bad about the ghetto. We do get robbed, stiffed, and assaulted every single year, if not more often.

Stiffed every night in the ghetto, robbed every year, assaulted once or twice in the ghetto. It’s bad and I am sorry.

I’ve been accused of racism but it SO is not racism. It’s survival. And I love my customers no matter what skin color.
Miss f- EXCELLENT RESPONSE.

You truly care and would get great service.
Janette- you’re a darling.

I know most people do care and do not mean to be rude or tip poorly. 2 dollars is an acceptable standard “minimum”.

I get 3 deliveries an hour, I get minimum wage, so that is acceptible.

See, this is why I do these posts. If you know something you didn’t know before, I am glad to help. And your driver will remember and appreciate the extra money.

We do struggle. Except maybe those lucky few drivers who get a REALLY good area. But sometimes they lose out because it means more drivers and competition.

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